worker mopping floor showing Vello vacation rental management services

Airbnb Superhost

10,000+ Reviews

End the Hassle: Full-Service Short-Term Rental Management for Homeowners

Stop losing your time to late-night guest calls, cleaning schedules, and surprise maintenance. Our full-service team handles every detail, so you can reclaim your life.

Partnered with the Top Industry Service Providers

Owning a Vacation Rental Should Be Rewarding, Not a Second Job.

You invested in your property for the potential of financial return and the pride of ownership. Yet, the day-to-day reality of self-management can feel like a relentless, time-consuming second job.

It’s the endless stream of guest questions at all hours. It’s the logistical puzzle of coordinating 5-star cleanings and restocking between stays. It’s the constant guesswork of setting the right nightly rates in a fluctuating market and the stress of handling unexpected maintenance issues. These are the operational hassles that consume your most valuable asset—your time—and chip away at your peace of mind.

The Vello Difference: Your True Partner in Ownership

We are not just a service provider; we are the dedicated expert team managing your asset. Our mission is to provide short-term rental property management that takes all the stress away. We do this by combining our full-service, comprehensive solution with a partnership approach built on trust and transparency.

Commitment to Quality

We deliver the premium experience you expect. Our commitment to 5-star cleanings ensures your property is always guest-ready. By creating compelling listings with professional photography, we attract high-quality bookings and protect your reputation. We are confident and reassuring partners who treat your home with the professionalism and reliability it deserves.

Hands Off OwnerShip

We deliver a hands-off, "done-for-you" solution that gives you back your time. Our team provides professional, round-the-clock support for your guests, from their initial inquiry to post-stay reviews. We manage all routine maintenance and coordinate trusted vendors for any repairs, freeing you from all operational burdens.

Revenue MaximIzation

We speak your language: ROI. We use market-leading data to adjust your rates in real-time, maximizing your income and occupancy. Through our online owner portal, you have 24/7 access to financial reports and booking calendars, giving you full visibility into the performance of your valuable asset

24/7 Guest Communication: Happier Guests, 5-Star Reviews

Exceptional hospitality is the foundation of a successful short-term rental. Our professional team provides round-the-clock support for your guests, handling every interaction from the initial inquiry to post-stay reviews. We act as a dedicated concierge, ensuring every question is answered promptly and every need is met. This commitment to service creates a seamless, positive experience that leads to glowing reviews and repeat bookings.

  • Round-the-clock support for all guest inquiries and booking confirmations.
  • Management of all check-in and check-out procedures.
  • 24/7 emergency support for any guest issues that may arise.
  • Proactive follow-ups to encourage positive reviews and feedback.
happy guests family showing Vello's excellent guest satisfaction at vacation rental

Housekeeping & Restocking: A Perfect, Guest-Ready Reset

Today’s guests expect a level of cleanliness that surpasses hotel standards. We deliver on that expectation with professional, 5-star cleanings after every stay. Our dedicated teams don’t just clean; they reset your property to a perfect, guest-ready state, ensuring it wows the next guests the moment they arrive. We handle all the logistics of turnover, from linens to restocking essential supplies.

  • Performance of 5-star cleanings after every checkout.
  • Restocking of essential amenities, from soaps to paper products.
  • Coordination of professional linen and towel services.
  • Thorough property inspections to ensure nothing is out of place.

Listing Creation & Optimization to Attract Quality Bookings

Your property’s online listing is its digital storefront. Our team creates compelling, professionally written listings that highlight your home’s unique features and amenities to attract high-quality bookings. We pair that with stunning professional photography, ensuring your property “pops off the page” and stands out from the competition.

  • Professional photography to make your property irresistible to potential guests.
  • Crafting of thorough, optimized, and engaging property descriptions.
  • Detailed amenity lists and local recommendations to inform and entice travelers.
  • Optimization for high ranking across multiple major booking platforms like Airbnb and Vrbo.
photographer showing vello's property staging and listing service for short term rentals
man at computer showing Vello's vacation airbnb management service dynamic pricing

Dynamic Pricing & Demand Data: Maximize Your Income

Leaving your rates static means leaving money on the table. We use market-leading data to measure local demand and your property’s specific positioning in real-time. This dynamic approach allows us to adjust your rates continuously, raising them during peak demand to maximize your income and adjusting them during slower periods to ensure high occupancy.

  • Real-time rate adjustments based on local demand, events, and seasonal trends.
  • Proactive calendar management to optimize for longer stays and minimize gaps.
  • Data-driven approach focused on maximizing both your rental income and occupancy rate.
  • Competitive analysis to ensure your property is perfectly positioned within the market.

Maintenance & Upkeep: Protect Your Valuable Asset

Your property is a valuable asset that deserves proactive protection. Our team manages all routine maintenance and coordinates trusted, vetted vendors for any necessary repairs, protecting your investment from minor issues becoming major problems. We are the first point of contact, ensuring that upkeep is handled efficiently and professionally without ever bothering you.

  • Management of all routine property maintenance.
  • Coordination with our network of trusted vendors for any repairs.
  • Regular property inspections to proactively identify potential issues.
  • Detailed records of all maintenance work performed on your property.
handyman repair inspecting home for Vello's airbnb management service
people shaking hands showing Vello vacation rental management service for homeowners

Owner Portal & Reporting: Transparency & Control

As our partner, you deserve complete transparency. Our easy-to-use online owner portal provides 24/7 access to your property’s performance. You can view booking calendars, track financial reports, and stay informed about everything related to your property, all in one place. It’s total oversight and peace of mind, right at your fingertips.

  • Easy access to detailed financial reports.
  • Real-time visibility into your booking calendars.
  • A centralized location for all guest message history and reservation data.
  • The ability to stay informed and connected to your property’s performance from anywhere in the world.

Ready to Unlock Your Property's Potential?

Our local team is ready to provide a free, no-obligation property assessment to show you how to make your rental ownership a stress free experience. 

What Our Clients Are Saying

Don’t just take our word for it

We've worked with several STR property management companies in different states, but VELLO has been by far the best. Their attention to detail, friendliness, and communication with both my guests and us as the owners is outstanding. We couldn't be happier with the service they provide. VELLO has truly set the standard for excellence in property management.
Kelly Link

About US

The Vello Story

Vello started in New Orleans in 2014 with the mission of providing world class hospitality across the vacation rental market. Since then, we’ve grown to serve hundreds of clients and hosted tens of thousands of guests across 5 different major metro areas in the US.

Properties
250 +
Airbnb Rating
4.8 / 5
Guests Hosted
50000 +

The Vello Process

Streamline Your Vacation Rental Management in 3 Steps

1

Property Assessment

Consult with one of our local team members on your property’s performance potential for FREE.

2

Seamless Onboarding

We handle setup, listing, and optimization with ZERO onboarding fees.

3

Stress-Free Management

Enjoy passive income while we manage your vacation rental.

Our Client Testimonials

"They make us feel like we're the only clients." – Mary T.

Mary T.
We Love the Vello team! We've been with them 2 years now. Carter and his team helped us get set up, gave us ideas on outfitting the place, and now they basically manage all aspects of it for us. We are super pleased - they provide individual attention and makes us feel like we're the only clients. Any time there are issues with the house, they are on it. Highly recommend!
Melinda H.
I found Vello online after a frustrating experience with my previous property manager, and I am thrilled with the results. The entire team—Carter, Will, Grant, and especially my personal manager, Donnovan—has been outstanding. They are consistently polite and kind, and their exceptional customer service ensures that you become a super host quickly.
Cecilia F.
I have had the pleasure of working with Vello as the manager of my property, and I cannot express enough how satisfied I am with their services. From the moment they took over, Will, Lilli, and the entire Vello team have demonstrated professionalism, reliability, and a deep understanding of the hospitality industry.
John A.
I have had the pleasure of working with Vello as the manager of my property, and I cannot express enough how satisfied I am with their services. From the moment they took over, Will, Lilli, and the entire Vello team have demonstrated professionalism, reliability, and a deep understanding of the hospitality industry.
Andrew M.
Since joining Vello just over a year ago, my property has maintained above a 4.9 review rating and a high occupancy rate with an above average nightly rate. All thanks to Justin, his Tampa team, and the rest of the Vello team. If you have an Airbnb or rental in one of the cities that Vello manages in and especially in the Tampa Bay Area, I highly recommend working with Vello! They will treat your property as if they own it themselves.

Our FAQ

Still have Questions?

We replace guesswork with a data-driven strategy to ensure your property earns its maximum potential. Our team uses sophisticated dynamic pricing software that analyzes dozens of factors in real-time, including:

  • Local Market Demand: Tracking city-wide occupancy and booking pace.
  • Competitor Pricing: Adjusting rates based on comparable property performance.
  • Seasonal & Event-Based Trends: Capitalizing on holidays, conferences, and major events like concerts and sporting events.
  • Your Property’s Unique Attributes: Factoring in your specific amenities, reviews, and booking history.

“Full-service” means we handle every operational detail required to run a successful, 5-star short-term rental, allowing you to enjoy true passive ownership. Our service includes:

  • 24/7 Guest Services: Ensuring every guest has a professional, 5-star experience, which leads to better reviews for you.
  • Dynamic Listing & Marketing: Creating and optimizing your listing with professional photography to attract high-quality bookings across all major platforms.
  • Hotel-Quality Cleaning & Turnover: Coordinating professional cleanings and restocking after every guest, ensuring your property is always guest-ready.
  • Proactive Maintenance & Upkeep: Managing all routine upkeep and coordinating our trusted Houston vendors for any repairs to protect your asset.
  • Thorough Guest Screening: Implementing a robust screening process to ensure your property is always respected by responsible occupants.
  • Transparent Owner Reporting: Granting you 24/7 access to booking calendars, financial statements, and performance data through your online Owner Portal.

Our fee structure is simple and 100% performance-based. We charge a single, transparent percentage of the gross booking revenue your property generates.

This means we only make money when you make money, perfectly aligning our goals with yours. There are no hidden charges, no long-term contracts, and no fees for vacant nights. Our service is a proven investment that pays for itself through increased revenue and the complete removal of operational hassle.

For a detailed quote tailored to your property, please request a free, no-obligation property assessment.

Protecting your asset is our top priority. Our approach is built on a proactive, multi-layered system:

  1. Active Guest Screening: We implement a thorough screening process to ensure respectful, responsible occupants are staying in your home.
  2. Post-Stay Inspections: Our professional cleaning partners perform a detailed inspection after every single stay and immediately report any issues.
  3. Proactive Maintenance: We coordinate all routine and preventative maintenance—from landscaping to HVAC servicing—to keep your property in pristine condition.
  4. 24/7 Local Support: For any urgent repairs, our network of vetted, high-quality Houston vendors is on call, and we manage the entire process on your behalf.

Understanding these terms is key to defining your property’s strategy.

  • Short-Term Rentals (STR): These are typically stays of less than 30 days. This category is dominated by the traditional vacation rental market, catering to tourists and business travelers. STRs offer the highest potential nightly rate and are Vello’s area of expertise, as they require intensive, active management to maximize revenue.

  • Mid-Term Rentals (MTR): These stays generally last from one to nine months. They cater to traveling professionals like nurses, corporate relocations, or students. MTRs offer more stability than STRs but at a lower nightly rate.

  • Long-Term Rentals (LTR): These are standard residential leases, typically lasting 12 months or more. They offer the most stability and lowest operational demand but also generate the lowest equivalent nightly rate.

Ready to Unlock Your Property's Potential?

Our local team is ready to provide a free, no-obligation property assessment to show you how to make your rental ownership a stress free experience.